7.01 Not receiving emails from us?
Articles on: Troubleshooting
Some customers have reported they do not receive any emails from us. This is usually because your email software or email provider has decided it is "junk" or "spam". The simplest and most effective solution to prevent our messages getting junked is to make us a "contact" on your phone or desktop email software, or make our email domains "trusted".
If you are adding us as a contact, the most important email address to add is:
travelmoney@rwhtravel.com
If you are going to add us to your trusted domains or safe senders lists, then add this domain:
@rwhtravel.com
We try to follow best practice in how we send our email messages to avoid your email provider deciding they are junk or spam, but we send out a lot of emails and it's inevitable that some providers will be suspicious of our activity. If you have time, it will always help you (and other customers) if you let your email provider know we are a safe sender.
Updated on: 21/04/2023
Some customers have reported they do not receive any emails from us. This is usually because your email software or email provider has decided it is "junk" or "spam". The simplest and most effective solution to prevent our messages getting junked is to make us a "contact" on your phone or desktop email software, or make our email domains "trusted".
If you are adding us as a contact, the most important email address to add is:
travelmoney@rwhtravel.com
If you are going to add us to your trusted domains or safe senders lists, then add this domain:
@rwhtravel.com
We try to follow best practice in how we send our email messages to avoid your email provider deciding they are junk or spam, but we send out a lot of emails and it's inevitable that some providers will be suspicious of our activity. If you have time, it will always help you (and other customers) if you let your email provider know we are a safe sender.
Updated on: 21/04/2023
Updated on: 24/04/2023
Thank you!