Articles on: Troubleshooting

7.03 Can't find your address?

Articles on: Troubleshooting

We use the Royal Mail Postal Address File to identify all UK residential and business addresses serviced by Royal Mail Special Delivery. We receive daily updates from Royal Mail to ensure it reflects the most up-to-date and accurate address data available. We are not able to accept subscription, delivery or billing addresses which do not appear in this database.

If your required address does not appear in our search results, then it is almost certainly not in the Royal Mail database. You can check this by visiting the Royal Mail website and using their address finder service at

Some housebuilders are slow to notify Royal Mail of new properties, and some businesses (especially newer ones) fail to notify Royal Mail of new addresses or relocations.

You can, however, submit a request to Royal Mail to have your address added or updated by completing the form at These are manually verified by Royal Mail and typically appear in the Postal Address File within a few days.

Updated on: 21/04/2023

Updated on: 24/04/2023

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