• 1.32 Can I pay by bank transfer?

  Yes, you can pay using your mobile banking app, creating a real-time, totally secure and verifiable bank transfer using open banking technologies supported by all the major banks. This is in additional to payment by debit card.Few readers

• 1.01 How do I sign up

  Use our website or mobile app to sign up, create orders and manage your account.Some readers

• 1.02 What does it cost to sign up

  It costs absolutely nothing to sign up. If you don't already have an account, you can sign up on our website.Some readers

• 1.03 What currencies do you supply

  We sell currencies which - based on advice from the UK Government's Foreign & Commonwealth Office - cover 98% of worldwide destinations. Our top 20 currencies are: ​ EUR Euro USD US Dollar AUD Australian Dollar CAD Canadian Dollar HRK Croatian Kuna CZK Czech Republic Koruna DKK Danish Krone HKD Hong Kong Dollar HUF Hungarian Forint JPY Japanese Yen MXN Mexican Peso NZD New Zealand Dollar NOK Norwegian Krone PLN Polish Zloty SGD Singapore Dollar ZAR SouthFew readers

• 1.04 How do you offer such great exchange rates

  Through our partnership with Spendology we have access to wholesale rates usually reserved for only the very largest bureaux de change. We have also invested heavily in technology to drive down the costs of processing and delivering orders so that we can pass the benefits on to our customers. All of that means some really great exchange rates all with the added convenience of next business day delivery to home, work, family and friends.Few readers

• 1.06 Can I create orders in advance

  Create forward orders which automatically execute when your target exchange rate is reached. Just set the rate, the amount you want to buy and what card to use - then just lean back and relax while we do the rest. Your currency will automatically arrive the next business day after the target rate is reached (if executed before the daily deadline).Few readers

• 1.07 What are your spending limits

  You can order between £250 and £2,500 of up to five currencies in each order, and exchange a maximum of £25,000 each year. For regulatory reasons, you may be asked for proof of funds and additional identification if your spending levels are high.Some readers

• 1.08 Do rates change based on how much currency I buy

  No you get the same great exchange rate no matter how much or little currency you exchange.Few readers

• 1.09 What delivery options are available

  Standard delivery is next business day despatch if you order before the daily deadline of 12 noon on any business day in England. You can also choose a nominated day in the next 7 days, which is any business day in your delivery country. Delivery costs £4.99 (£11.22 for Saturday) for orders of up to £500, and are free above this amount. We use fully insured Special Delivery Guaranteed services from Royal Mail, which will compensate you for late, lost or damaged deliveries.Some readers

• 1.10 Where can I have my currency delivered

  We can deliver anywhere in the UK that Royal Mail offers Special Delivery coverage. In remote areas of the UK this might mean a slower delivery than elsewhere, but it does mean that anyone in the UK can receive our currency deliveries. For fraud prevention and security reasons, we can only deliver to your verified home address, which is where your payment card must be registered.Few readers

• 1.11 Do you offer free deliveries

  We offer free delivery for all orders above £500, excluding Saturday deliveries.Some readers

• 1.12 What if my currency requirement is urgent

  We offer Saturday delivery options, subject to the usual Royal Mail coverage and terms, for an additional fee if you place your order before the daily delivery deadline each business day.Few readers

• 1.13 Can you remind me to buy my travel money

  Create travel reminders for every trip to ensure you buy your currency before you travel, with one-click instant order support.Some readers

• 1.14 Can you tell me when to find the best rates

  Create multiple alerts in each currency to let you know if and when your preferred exchange rate is reached.Some readers

• 1.15 How will I recognise a good exchange rate

  You can use our rate charts to monitor the historic performance of any currency. You can also enable our Rate Genie to notify you of short- or medium-term highs in one or more currencies.Some readers

• 1.17 Are my card payments secure

  Debit card payments are processed by Checkout.com, one of the world’s leading payment gateways. We never see your card details – they are stored on Checkout.com's PCI-DSS-compliant servers.Few readers

• 1.19 How secure is your technology

  We've built our platform on some of the most trusted technology in the world, from familiar brands like Checkout.com, Onfido and Amazon. We are data protection registered, use military-grade encryption, and never store your card or bank details on our PCI-DSS-compliant servers. Our technology is extremely secure.​Few readers

• 1.20 How secure is my cash

  We only use fully screened A grade notes, securely stored and tracked under 24/7 CCTV coverage from delivery by secure courier, to collection by Royal Mail. Coupled with Royal Mail Special Delivery Guaranteed, your cash is expertly and securely managed from the wholesaler to your door. Our distribution centre is fully regulated by HMRC as a Money Services Business.​Few readers

• 1.21 How safe are your deliveries

  We use fully insured Royal Mail Special Delivery Guaranteed so you know your cash is safe from our door to yours. In the unlikely event of a problem, we will help you to claim up to the full value of the order and postage from Royal Mail.Some readers

• 1.22 Are you regulated by the FCA

  Our distribution centre in London is regulated by the Financial Conduct Authority as an Authorised Payments Institution and registered as a Money Service Business with HMRC. The actual provision of travel money (also known as "cash FX") is not regulated by the FCA.Few readers

• 1.23 What customer support do you provide

  Sign in to access real-time chat from 9am to 5pm, Monday to Friday (excluding Public Holidays in England) for a rapid response to any query, or give us a call on 0203 865 0786. You can also use our comprehensive online Help Centre.Few readers

• 1.24 Where are you based

  Our distribution centres are located in the financial heart of the City of London, and our operations centre is based in Stafford.Few readers

• 1.25 What cards do you accept

  For currency orders, we accept all major debit cards, for which there are no charges. This includes Mastercard Debit, Visa Debit, Electron and Maestro. You can also pay using your mobile banking app, creating a real-time, totally secure and verifiable bank transfer using open banking technologies supported by all the major banks. Due to EU legislation and the high charges from card issuers, we are unable to accept any consumer credit cards, Amex or other specialist cards. Unfortunately, wFew readers

• 1.26 Can I buy more than one currency at a time

  You can buy up to 5 different currencies in each order, as long as the value of your basket does not exceed £2,500.Few readers

• 1.27 Can I collect my currency order

  We do not currently offer a collection service.Some readers