6.06 What should I do if my foreign currency order packaging has been tampered with?
Articles on: Delivery It is essential that you refuse to accept the delivery from Royal Mail if the packaging has been tampered with and then contact us immediately to report the issue. Any delays in contacting us may adversely affect our ability to make a claim against Royal Mail's Special Delivery insurance. We will then liaise with Royal Mail to resolve the issue as quickly as possible, which may involve getting another delivery out to you. If you do acFew readers6.05 Can I change my delivery slot once the order has been placed?
The order confirmation will clearly identify the delivery slot you originally chose. If you contact us at least one working day before delivery is due, we may be able to change the delivery date to another eligible date within 7 days of placing your order. Sign in to our website and use the support badge bottom-right, or call us on 0203 865 0786.Few readers6.01 Can I track my foreign currency order?
Articles on: Delivery Our highly automated Distribution Centre has a 100% success rate for despatching orders on time - so you can be confident it will be en route exactly when we said it would. We are working with Royal Mail and our Distribution Centre to deliver live tracking data to our customers. In the meantime, if your delivery does not arrive on time do please get in touch and we will obtain your tracking number and investigate the delivery. It is vFew readers6.03 What happens if my foreign currency order arrives late?
Articles on: Delivery All our deliveries are sent by Royal Mail Special Delivery and your order is fully insured from door-to-door. If the order has not arrived by the guaranteed delivery time, please contact us. Sign in to our website and use the support badge bottom-right, or call us on 01707 902316. We will then contact Royal Mail's national customer service centre for further information. It may take a few hours to toFew readers6.02 What happens if my foreign currency order does not arrive?
Articles on: Delivery It is extremely rare for Royal Mail to not deliver at all, but in the unlikely event it does happen please contact us. Sign in to our website and use the support badge bottom-right, or call us on 01707 902316. We will then contact Royal Mail's national customer service centre for further information. It may take a few hours to obtain an initial response to the enquiry as they will need to communicateFew readers6.07 What should I do if my foreign currency order does not contain the expected amounts?
Articles on: Delivery Foreign currency is packed under rigorous security protocols with high levels of automation to ensure the accuracy of each order. Orders are also randomly spot-checked to ensure they contain exactly the right amount of currency before being sealed and added to the Royal Mail collection. Royal Mail then insure your delivery from door-to-door to protect against tampering and accidental damage in transit. If your order shows sign of tampFew readers6.08 What happens if my delivery arrives early?
The Royal Mail Special Delivery guarantee assures a time by which the delivery will arrive on the next business day after despatch. This means in the vast majority of cases, your delivery will arrive on the estimated delivery date by the guaranteed time on your selected delivery option. The only notable exception to this is when orders are despatched on a Friday with an estimated delivery date of Monday (or Tuesday, if Monday is a public holiday in the delivery country). Royal Mail willFew readers6.04 What happens if I am not available during the agreed delivery slot?
Unfortunately Royal Mail will not allow us to change the instructions for delivery once they have collected the order from us. However, if there is at least 1 working day until your delivery is due, you can contact us to see if you can select an alternative delivery date. Sign in to our website and use the support badge bottom-right, or call us on 0203 865 0786 If you are not able to receive the delivery or it is refused, Royal Mail will automatically rFew readers